Benefits of hiring Contact Center Services
Automated campaigns
Automated campaigns are more economical. They can be auto-generated text messages, emails or audio for payment reminders.
Cost-efficient
Payment is based on the schedule you want and the staff you require.
Dedicated staff
The staff is dedicated exclusively to the client's campaign, specializing in information about your products and services.
Customized reports
The service includes customized reports to monitor the success of the campaigns.
Security and confidentiality
CallFasst has the appropriate certifications to ensure information security.
We are your representative before your customers
The customer service representative is the face of the company and their interactions with customers can make or break a business. In order to provide the best support, customer service agents must be experts about the products and services being offered, as well as the policies and procedures that govern them.
They also need to be able to handle difficult situations in a professional manner, remain calm under pressure and have excellent communication skills. This does not represent difficulties at CallFasst, our agents are trained to offer the best service, they also have all the experience to provide personalized attention, they will be able to promote your product or service as if you were doing it yourself.
Looking to outsource your Call Center Services?
In terms of experience, operations size and versatility, CallFasst services are on par with the best international call centers.
If you are interested in outsourcing your BPO or looking for new service providers, contact us.
Low-cost bilingual services for your business
Telecom customers can now speak to a bilingual agent that understands both English and Spanish. We are a call center with presence in USA and Latin America that provides services at a very low cost. This allows you to considerably reduce your investment, without sacrificing quality service.
Because telecom business is done domestically as well as internationally, is important for your company to provide services in both languages to communicate effectively.
Services that will exceed your expectations
These are the specialized services CallFasst offers for the telecommunications industry:
- 24/7 dispatch
- addressing security issues
- billing inquiries and adjustments
- customer support
- device-related troubleshooting
- different time zones
- high-speed internet
- improve retention rates with existing customers
- inbound sales and upgrades
- increase acquisition across residential and business leads
- mobile and wireless support
- network services
- new service requests
- order entry
- pre-paid and post-paid ordering and activation
- product development
- renewals
- service inquiries
- subscription services
- technical support and repairs
- telesales campaigns
- third party verification services
- warranty support
Discover how much your business can advance in a short time and increase your sales considerably with CallFasst's services. Request your quote today, you are just one step away from success in your business.
Our specialists will feel like a true extension of your company.
Your customers become our customers, and we will provide them with the professionalism, dedication and knowledge they would expect of you.
Our team take your very own training course and are ready to pass the knowledge to future recruits.