Benefits of hiring Contact Center Services
Automated campaigns
Automated campaigns are more economical. They can be auto-generated text messages, emails or audio for payment reminders.
Cost-efficient
Payment is based on the schedule you want and the staff you require.
Dedicated staff
The staff is dedicated exclusively to the client's campaign, specializing in information about your products and services.
Customized reports & software integrations
The service includes customized reports to monitor the success of the campaigns.
Security and confidentiality
CallFasst has the appropriate certifications to ensure information security.
Looking to outsource your Business Processes?
In terms of experience, operations size and versatility, CallFasst services are on par with the best international call centers.
If you are interested in BPO or looking for new service providers, contact us.
A perfect fit for your business
To keep up with changing healthcare industry trends, companies will need to step up their game, and offering better customer service is one of the easiest ways to do so.
Hiring a good contact center is one of the most important choices a company can make. CallFasst services help improve sales numbers and increase clientele because companies are able to provide superior service to new and old customers alike.
Not only does customer care through telemarketing help get the word out about a product, but it also helps pinpoint what people like and don’t like about certain medical equipment or procedures. This data may seem general, but it’s actually quite insightful into what would best suit a company and their customers’ needs.
CallFasst can provide round-the-clock services, which means that there will always be someone available if questions arise about a certain product or service.
Hiring a call center with specialized services for the healthcare industry can have many benefits for your company. The more specific the service, the better benefit you’re likely to see, but there are some general benefits that apply to all types of services.
A business that is health related needs to make sure that it is hiring people who understand how to treat different types of patients with care and respect.
When you hire a call center, make sure they are trained and bilingual agents.
Get to know our services
- 24/7/365 medical answering services
- activation and plan changes
- addiction recovery
- answer FAQs
- appointment scheduling and reminders
- appointment scheduling services to doctors
- back office support
- benefit inquiries
- billing support
- business reengineering
- call rerouting
- centralized scheduling
- chiropractic
- claims support
- complaints and grievances
- compliance into every consumer touchpoint
- compliant facilities
- control network access
- coverage, cost, and benefits
- customized scripts
- data capture
- data security
- dental
- document processing
- document scanning & imaging
- document storage and retrieval
- ecommerce support
- electronic health records
- eligibility verification of benefits
- emergency hotlines
- emotional issues
- financial issues
- general information requests
- health rise assessments
- healthcare surveys
- hospice
- improve patient satisfaction
- in-house receptionist
- insurance
- insurance verification calls
- licensed and certified at-home associates
- life and workers compensation support
- look-up and support
- medical results testing
- medicare and medicaid support
- medicare assistance
- member enrollment
- member enrollment and retention
- mental health
- multiple delivery options
- omnichannel oversight
- optometrists
- patch/dispatch calls
- patient calls
- patient records
- patient satisfaction surveys
- payment processing
- physician referral
- prescription drug support
- preventative screenings
- primary care
- privacy issues
- provider referral
- route to appropriate department
- schedule appointments
- screen calls
- social assessments
- specific procedures
- star ratings survey
- verify patient coverage
- veterinary
- welcome calls
- workforce optimization
Don't be left out, increase your sales, strengthen your customers and offer them a quality service through our CallFasst. Contact us today and learn more about the benefits of hiring us. We have more than 20 years of experience in customer service, we can become your ally.
Our specialists will feel like a true extension of your company.
Your customers become our customers, and we will provide them with the professionalism, dedication and knowledge they would expect of you.
Our team take your very own training course and are ready to pass the knowledge to future recruits.