call center solutions call center solutions

Call Center solutions for big companies

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One of the most significant reasons to hire a Mexican company that offers call center solutions is that, due to a lack of time or resources to take calls, your company may freeze up and inflict irreversible damage. By having pleased clients who are happy with the attention they receive from a call center like CallFasst, you can save time, money, and provide expert customer service.

Call centers have the ability to improve your company's image and reputation. Employing skilled personnel that can react quickly by assisting customers in resolving their issues may assist your clients appreciate the high level of service they are receiving, which might help them stay loyal as repeat buyers or clients.

A professional call center consulting company

Our professionals can answer client queries and complaints, either in English or Spanish, over the phone, by e-mail, text message, social media site, forum discussion area, chat room and a variety of other convenient platforms. This means you may extend your customer support without having to hire additional personnel.

Our Mexican call center's state-of-the-art human resources are capable of handling more calls and providing improved results in a timely manner. This will significantly improve your company's efficiency, allowing you to focus on the most essential elements of your business.

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THIS IS CALLFASST

CUSTOMER SERVICES

When it comes to call center solutions, one of the most important factors to think about is that it should specialize in providing outstanding client service as a way to prevent losing clients.

We offer your company a solution for each of its needs:

  • Information about products and services
  • Attention and service to users
  • Virtual campaigns
  • Reservations/quotations
  • Order clarifications and doubts
  • Payment reception
  • Order taking
  • Reminders via e-mail and SMS
  • Service registrations/cancellations
  • Reservations/quotations

TECHNICAL SUPPORT

The importance of obtaining call center solutions on client assistance cannot be overstated since it influences whether or not your consumers stick with you. Providing exceptional service and resolving problems with your product or service will help you develop a good first impression and keep their trust as a preferred vendor.

  • Effectiveness
  • Problem resolution in the shortest time possible
  • Level of service
  • Connection
  • No abandonment

COLLECTION

We offer our services to assist you in reducing your late accounts receivables, regardless of the circumstances. CallFasst understands that each case is unique, therefore while performing a phone collection service, the client's specific situation must be taken into account.

We also handle methods for each situation, and we assist in the recovery of past due accounts receivables without jeopardizing the client relationship. Furthermore, if you require it, we will advise you on payment terms that are appropriate for your business.

TELEMARKETING PROGRAMS

We are specialists in providing you with call center solutions that are tailored to your demands and enable you to explore new horizons as a Mexican call center. We manage the implementation of multichannel marketing so that your sales grow and you can contact more people in the most effective way possible. Not only that, but we also provide choices that meet each of your needs.

  • Promotions of products and services
  • Product launches
  • Up-sell and cross-sell
  • Sales of TDC, insurance, services or products

A solution to every specific industry.

Call center solutions for our healthcare industry related clients:

  • activation and plan changes
  • appointment scheduling and reminders
  • billing support
  • care surveys
  • claim submission
  • compliant facilities
  • coverage, cost, and benefits
  • general information requests
  • insurance verification calls
  • medical results testing
  • physician referral services
  • welcome calls

For our banking and financial clients, we develop accounts payable programs, data capture, digital mailroom, document scanning & imaging, document storage & retrieval, document processing and receivable to accounting functions.

TOURISM
TOURISM
TELECOMMUNICATIONS
TELECOMMUNICATIONS
IT
IT
MARKETING
MEDIA & MARKETING
FINANCIAL SERVICES
FINANCIAL SERVICES
E-COMMERCE
E-COMMERCE
MUSIC
MUSIC
AIRLINES
AIRLINES
AUTOMOTIVE
AUTOMOTIVE
GEOLOCATION
GEOLOCATION

Multichannel Support

People trust more those call centers with which they've had a personal experience. This is why we focus on providing them with the best service and understanding their needs, so that we may build strong relationships with our clients and improve your business image.

We have the abilities you require to give your business a new spin and provide clients with extra products or services, contact them by various channels and methods, and constantly seek to find a solution to their problems. We're not limited to phone conversations; we're a full call center consulting company in Mexico that employs all available technology for premium services.

  • people Voice Call Support
  • phone Email
  • sms SMS Communication
  • chat Chat Support
  • social media Social Media
  • sms Automated campaigns
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If your company requires help from call center solutions, make sure it provides experience with all the services it offers. We are your best choice for improving customer communication quality because we have over 20 years of expertise working with customers from numerous industries.

CallFasst can help you in your daily operations while saving budget.

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