CallFasst

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Customer Service

Outstanding Customer Support.

Work with us as a flexible extension of your team, with highly trained agents that will provide the best experience for your customers.
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  • English & Spanish Support

  • Personal Approach

  • Effective Support Tools

  • 24/7 Customer Support

  • KPI Report

  • Flexible & Scalable Plans

Why Choose CallFasst?

Each outsourced customer service program we develop is customized to your businesses needs with exclusively appointed agents.

Our team gets the exact same training that you would give to your own.

World class experience

We have more than 20 years delivering great experiences to our client's customers, in North America, Latin America and Europe.

Seamless Experiences

We provide exclusive recruting and training for your operation (with your own knowledge base and quality standards), and will adapt to your current software and technology for a seamless experience for your clients.

A service tailored for your business

Get a custom service program according to your needs. We can offer support for any of your business processes through a multichannel approach: inbound or outbound calls, email, chat or social media.

Affordable Prices

According to hours covered (starting at 6 hours a day, 5 days per week) and workstations needed (minimum 2).

Strategical Solutions for your Business

Customer Care and Support

Registration and Cancellation Services

Reservation and Appointment Management

Order Processing

Email and SMS reminders

Payment Management

Virtual Campaigns

Recorded messages, polls and more.

Product and Service Information

Special Campaigns

Wether you have seasonal or product launch campaigns with special requirements, we can deliver!

Our integration roadmap takes 3 weeks on average, including all integrations with your systems.

Multichannel Support

Improve your client's experience and overall satisfaction with a multichannel customer support strategy.

CallFasst offers the coverage of all your clients preferred means of communication — phone calls, emails, chats or SMS and social media messages.

 

Voice Call Support

Email

SMS Communication

Chat Support

Social Media

Automated campaigns

ULTIMATE SECURITY

Both your client’s data and your own, are safe with us. CallFasst complies with industry best-practices to ensure confidentiality.​

Certified Management System
ISO

Our main Quality Indicators:

Effectiveness

We provide real solutions on each call.

AHT (Average Handle Time)

We strive to provide solutions in the shortest time possible.

Connection and use:

We strive to provide solutions in the shortest time possible.

No calls dropped

We reduce the overall percentage of abandoned calls.

Top Service Level

We aim to answer the biggest amount of customers within schedule.

Our specialists will feel like a true extension of your company.

Your customers become our customers, and we will provide them with the professionalism, dedication and knowledge they would expect of you.

Our team take your very own training course and are ready to pass the knowledge to future recruits.

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