CALLFASST INSIGHTS
Strategic power of customer service BPOs
A customer service BPO can help you reduce costs and increase quality. According to a Forbes article , DHL Express interviewed...
The difference of knowing how to measure customer satisfaction
Discover the importance of measuring customer satisfaction, and some of the most popular metrics to carry out this evaluation.
Balance 2024 Balance & Contact Center Trends for 2025
We'll take a look back at the lessons and challenges to overcome and the key trends that will lead the...